back2market@hotmail.co.uk
Contact us today on:
0800 2425012 / 07853 275379

Terms & Conditions

Back2Market Terms & Conditions...

INTRODUCTION

These conditions explain the rights, obligations and responsibilities of all parties to this Agreement.  Where we use the words ‘you’ or ‘your’ it means the Customer. Where we use ‘we’, ‘us’, ‘our’ or ‘ourselves’, it means Back2Market.  These Terms and Conditions can be varied or amended subject to prior written agreement.

 

Back2Market is Mr Paul Beddow trading as Back2Market, 60 Rosebery Avenue, Yeovil, BA21 5LQ.  Tel: 01935 509057 or 07853 275379.

Email: Back2Market@hotmail.co.uk.  Website: Back2Market.com

 

  1. OUR QUOTATION.

Our Quotation is provided free of charge and with no obligation. Our quotation, unless otherwise stated, does not include customs duties and inspections or any other fees or taxes payable to government bodies.  It does include us accepting liability for your goods subject to the provisional of clauses 2,3,4,5,9,10,11 and 12.

Back2Market do not request Deposits.  Payment instead is to be made at the end of the work or within 7 days of receipt of invoice – see Section 7 for further details.

We may change the price or make additional charges if circumstances are found to apply which have not been taken into account when preparing our quotation and confirmed by us in writing. These include:

  • You do not accept our quotation in writing within 28 days, or the work is not carried out or completed within three months.
  • Our costs change because of currency fluctuations or changes in taxation or freight charges beyond our control.
  • The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours (08.00-18.00hrs) at your request.
  • We have to collect or deliver goods at your request above the ground floor and first upper floor.
  • If you collect some or all of the goods from our warehouse, we are entitled to make a charge for handing them over.
  • We supply any additional services, including moving, clearing and/or storing extra goods/items/materials (these conditions apply to such work), and/or make additional trips.
  • The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway.
  • We have to pay parking or other fees or charges in order to carry out services on your behalf.
  • There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed work.
  • We agree in writing to increase our limit of liability set out in clause 9.
  • You or your representative were not available at the agreed time (if appropriate) to let us into the property.
  • For Clearances: Items that were included when the quotation was given are no longer available to clear or purchase from you. In any such circumstances, adjusted charges will apply and become payable.

 

  1. WORK NOT INCLUDED IN THE QUOTATION

Unless agreed by us in writing, we will not;

  • Other than as part of a Clearance; Dismantle or assemble unit or system furniture (flat-pack), fitments or fittings.
  • Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
  • Take up or lay fitted floor coverings.  Other than in clearances when we will take up floor coverings if agreed.
  • Move items from a loft, unless properly lit and floored, and safe access is provided.
  • Move or store any items excluded under Clause 5.

Our staff are not authorized/qualified to carry out such work.  We recommend that a properly qualified person is separately employed by you to carry out these.

 

  1. YOUR RESPONSIBILITY

It will be your sole responsibility to;

  • Declare to us, in writing, the value of the goods being removed and/or stored. If it is subsequently established that the value of the goods removed or stored is greater than the actual value you declare, you agree that our liability under clause 9.1 will be reduced to reflect the proportion that your declared value bears to their actual value.
  • Obtain at your own expense, all documents, permits, permissions, licences, customs documents necessary for the removal to be completed.
  • Be present or represented during the work, or to allow us access to the property either by providing us with keys in advance or access to keys via a third party or secure, agreed location (such as keysafe) prior to the work.
  • Ensure authorized signature on agreed inventories, receipts, waybills, job sheets or other relevant documents by way of confirmation of collection or delivery of goods.
  • Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
  • Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.
  • Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.
  • Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
  • Provide us with a contact address for correspondence during removal transit and/or storage of goods.
  • Ensure that we have adequate access to the property that is free from obstacles, restrictions, hazards and potential health and safety risks to us and our vehicles.
  • To have arranged disconnection of all Gas and or Electrical items/appliances to be removed/cleared prior to the commencement of the work.
  • Take all reasonable steps to ensure that items not to be removed/cleared by us are clearly separated, marked accordingly or removed prior to our quotation and the work being undertaken, or that you (or your representative) is available to advise us of these items accordingly.
  • Take all reasonable steps to ensure that items that have been included during our quotation are then available for us to clear.  Otherwise additional charges or a change to the price may occur.

Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

 

  1. OUR RESPONSIBILITY
  • It is our responsibility to ensure that we provide the service(s) as agreed in our quotation.
  • Not to remove and/or items previously agreed as excluded.
  • To take all reasonable steps not to cause damage to your property as a direct consequence of our services, subject to you having met your responsibilities to us in that service.
  • Should we cause any accidental damage we will take responsibility to rectify this either ourselves or through suitable trades people.
  • It is our responsibility to deliver your goods to you, or produce them for your collection, undamaged. By “undamaged" we mean in the same condition as they were in at the time when they were packed or otherwise made ready for transportation and/ or storage.

 

  • In the event that we have undertaken to pack the goods, or otherwise make them ready for transportation and/or storage, it is our responsibility to deliver them to you, or produce them for your collection, undamaged. Again, by "undamaged" we mean in the same condition as they were in immediately prior to being packed/ made ready for transportation or storage.

 

  • If we fail to discharge the responsibilities identified in clause 4, we will, subject to the provisions of clauses 9, 11 and 12, be liable under this agreement to compensate you for such failure.

 

  • We will not be liable to compensate you where clauses 2, 3 and 5 apply unless loss or damage occurred as a result of negligence or breach of contract on our part.
  • If you do not provide us with a declaration of value of your goods, or if you do not require us to accept standard liability pursuant to clause 9 we will not be liable to you for failure to discharge the responsibilities identified in clause 4, unless that failure was caused by negligence or breach of contract on our part.

The amount of our liability under this clause shall be determined in accordance with clauses 9 and 11.

 

  1. GOODS NOT PERMITTED FOR REMOVAL, CLEARANCE OR STORAGE

Unless previously agreed in writing with us, the following items/classes of items must not be submitted for clearance, removal and/or storage and will under no circumstances be removed, cleared and/or stored by us;

  • Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
  • Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.  Other than for Clearance.

 

  • Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.  Other than for Clearance.

 

  • Perishable items and/or those requiring a controlled environment.

 

  • Any animals, birds or fish.

 

  • Goods which require special licence or government permission, including but not limited to, for export or import.

If we do agree to remove, clear and/or store such items, we will not accept liability for loss or damage unless we are negligent or in breach of contract, in which case all these conditions will apply.

If you submit such items without our knowledge we will make them available for our collection and if you do not collect them within a reasonable time, we will apply take the necessary action to dispose of the items in the appropriate way such as applying for a Court Order.  You will furthermore pay to us any charges, expenses, damages, legal costs or penalties incurred by us.

 

  1. OWNERSHIP OF THE ITEMS REMOVED/CLEARED/STORED

By entering into this agreement you guarantee that;

  • The items/goods to be removed, cleared and/or stored are your own property, or
  • The person(s) who own or have an interest in them have given you authority to make this contract and have been made aware of these conditions.
  • You will pay us for any claim for damages and/or costs brought against us if either of these clauses is not true.
  • Items to be cleared upon agreement of these terms and conditions and acceptance of our quotation become the property of Back2Market. This does not include items to be only stored or removed by Back2Market, which of course remain in your ownership.

 

  1. YOUR RIGHTS TO CANCEL.

As part of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

  • The customer has a right to cancel this contract starting 14 days from the day this contract is made provided the customer has informed the trader in writing, by telephone call, text or email.
  • If a customer has agreed in writing to the service being started within the 14 day cancellation period they can still cancel but Back2Market shall be entitled to payment for all works completed up until the date of cancellation

If you postpone or cancel this Agreement after the 14 day cancellation period, we will not ordinarily charge you if reasonable notice is given.  However, we reserve the right to charge you if;

  • You give us less than one working day’s notice for Clearances and/or Cleaning Services, and less than 3 working days’ notice for Removals and/or Storage Services.
  • You do not give us any notice
  • We have already incurred costs in relation to the Removal, Clearance and/or Cleaning service

In these circumstances, a maximum charge of not more than 50% of the Removal, Clearance and/or Cleaning Charge may apply at the discretion of the Proprietor and/or the Business Manager.  This will of course, depend on the circumstances of the cancellation.

 

  1. PAYMENT AND CHARGES

Preferred methods of payment are;

  • Bank Transfer to; Back2Market.  Sort Code: 518101. Account No: 82598894.  Within seven days of receipt of our invoice.
  • Cheque payable to: Back2Market.  Either given to us at the end of the clearance and/or cleaning service or posted to us within seven days of receipt of our invoice.
  • Card Payments via Stripe.  See invoice for details.
  • We will accept cash payments, but only when agreed in advance with the Proprietor, Paul Beddow, or the Business Manager and this is not our preferred payment method.
  • You may not withhold any part of the agreed price.

Charges:

  • In respect of all sums which are overdue to us, we will charge interest on a compounded daily basis calculated at 4% per annum above the prevailing base rate for the time being of the Bank of England.
  • We will charge a £15 administration fee for processing and taking action on overdue accounts.
  • Should any cheques or payments be declined we will charge the actual referral fee that applies at the time as charged by our bank (Nat West) plus a £15 administration fee.

 

  1. DETERMINATION OF AMOUNT OF OUR LIABILITY FOR LOSS OR DAMAGE
  • We confirm that we hold Hire & Reward Commercial Vehicle, Goods in Transit and Public Liability Insurance.
  • We confirm that we hold Employer’s Liability Insurance.

REMOVALS

Standard Liability.

  • If you provide us with a declaration of the value of your goods, and subject to clause 3.1.1, the amount of our liability to you in the event of loss or damage to those goods in breach of clause 4 will be determined in accordance with Clauses 9.1.2, 9.1.3 and 11 below, subject to a maximum liability of £25,000. We may agree to accept liability for a higher amount, in which case we may make an additional charge.
  • In the event of loss of or damage to your goods in breach of clause 4, our liability to you is to be assessed as a sum equivalent to the cost of their repair or replacement whichever is the smaller sum, taking into account the age and condition of the goods immediately prior to their loss or damage, and subject to the maximum liability of £25,000 referred to in clause 9.1.1 (unless we have agreed a higher amount with you).
  • Where the lost or damaged item is part of a pair or set, our liability to you, where it is assessed as the cost of replacement of that item, is to be assessed as a sum equivalent to the cost of that item in isolation, not the cost of that item as part of a pair or set.

Limited Liability.

If you do not provide us with a declaration of value, or if you do not require us to accept Standard Liability pursuant to clause 9.1, then our liability to you is to be determined in accordance with Clauses 9 and 11.

In the event of loss of or damage to your goods caused by negligence or breach of contract on our part, our liability to you is to be assessed as a sum equivalent to the cost of their repair or replacement, taking into account their age and condition immediately prior to their loss or damage, subject to a maximum liability of £40 per item. Your attention is drawn to clause 11.

For goods destined to or received from a place outside the UK

  • We will only accept Standard Liability if you provide us with a detailed valuation of your goods on the valuation form which we provide. All other provisions of Clause 9 will apply.
  • We do not accept liability for loss of or damage to goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless we have been negligent or in breach of contract.
  • We do not accept liability for loss of or damage to goods occurring in certain overseas countries, including Gambia, Iran, Iraq, Nigeria, Libya, Lebanon, Angola, Cambodia, Vietnam, N. Korea and Former States of the USSR, unless we have been negligent or in breach of contract. This list is not exhaustive, and we will advise you at the time of quotation if this exclusion applies.
  • We will accept liability for loss or damage;
    • arising from our negligence or breach of contract whilst the goods are in our physical possession, or
    • whilst the goods are in the possession of others if the loss or damage is established to have been caused by our failure to pack the goods to a reasonable standard where we have been contracted to pack the goods that are subject to the claim.

In either circumstance clause 9 above will apply.

An Item is defined as :-

  • The entire contents of a box, parcel, package, carton, or similar container; and
  • Any other object or thing that is moved, handled or stored by us.

 

CLEARANCES AND/OR CLEANING SERVICES

  • In the event of loss or damage to you and your goods (other than those that transfer to the ownership of Back2Market) and/or property during our services, our liability to you is to be assessed as a sum equivalent to the cost of their repair or replacement, whichever is a similar sum, taking into account the age and condition of the goods and/or property immediately prior to their loss or damage.
  • Where the loss or damage is to an item part of a pair or set, our liability to you, where it is assessed as the cost of replacement of that item, is to be assessed as a sum equivalent to the cost of that item in isolation, not the cost of that item as part of a set.
  • If we cause loss or damage to premises or property other than goods for clearance and/or cleaning, as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
  • If we cause loss or damage as a result of removing, clearing and/or moving items and/or cleaning items or areas against our advice, and where to do so in the manner instructed by you is likely to cause damage, we shall not be liable.

 

  1. DAMAGE TO PREMISES OR PROPERTY OTHER THAN GOODS

Because third party contractors are frequently present at the time of collection or delivery our liability for loss or damage is limited as follows:

  • If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
  • If we cause damage as a result of moving goods under your express instruction, against our advice, and where to move the goods in the manner instructed is likely to cause damage, we shall not be liable.
  • If we are responsible for causing damage to your premises or to property other than goods submitted for removal and/or storage, you must note this on the worksheet or delivery receipt as soon as practically possible or within a reasonable time. This is fundamental to the Agreement.

 

  1. EXCLUSIONS OF LIABILITY.

In respect of Limited Liability, we will not be liable for loss of or damage to your goods as a result of fire or explosion howsoever that fire or explosion was caused, unless we have been negligent or in breach of contract.

 

In respect of Standard Liability and Limited Liability, other than as a result of our negligence or breach of contract we will not be liable for any loss of, damage to, or failure to produce the following goods :-

  • Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or Electronically held Data Records, Mobile Telephones
  • Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.
  • Perishable items and/or those requiring a controlled environment.
  • Furs exceeding £100 in value, Jewellery, Watches, Precious Stones and Metals, Money, Coins, Deeds.
  • Any animals, birds or fish.

 

In respect of Standard Liability and Limited Liability, other than as a result of our negligence or breach of contract we will not be liable for any loss of, damage to, or failure to produce the goods if caused by any of the following circumstances:-

  • By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events outside our reasonable control.
  • Loss or damage arising from ionising radiations or radioactive contamination
  • Loss or damage arising from Chemical, Biological, Bio-chemical, Electromagnetic Weapons and Cyber Attack
  • Indirect or consequential loss of any kind or description
  • By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
  • By vermin, moth, insects and similar infestation, damp, mould, mildew or rust
  • By cleaning, repairing or restoring unless we arranged for the work to be carried out.
  • By change to atmospheric or climatic conditions.
  • For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by us.
  • Loss of or damage to china, glassware and fragile items unless they have been both professionally packed and unpacked by us or our Subcontractor. In the event of an accident involving an owner packed container where damage would have occurred irrespective of the quality of the packing, then our liability is limited to £100 or its actual value whichever is less.
  • For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.

 

  • Loss or damage of motor vehicles caused by scratching, denting and marring unless you obtain from us a pre-collection condition report.
  • Loss or damage to a vehicle whilst being driven or for the purpose of being driven under its own power other than for the purpose of loading onto or unloading from the carrying conveyance or container. Loss or damage sustained by accessories and removable items unless lost with the vehicle
  • For any goods which have a pre-existing defect or are inherently defective.

No employee (or contractor/sub-contractor) of ours shall be separately liable to you for any loss, damage, misdelivery, errors or omissions under the terms of this Agreement.

Our liability will cease upon completion of the removal, clearance, and/or cleaning service, and/or storage service.

 

  1. TIME LIMIT FOR CLAIMS

We will not be liable for any loss or damage unless a claim is notified to us in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within seven days of completion of the service by us.

  • For goods which we deliver, you must notify us in writing of any visible loss, damage or failure to produce any goods at the time of delivery.If you or your agent collect the goods, you must notify us in writing of any loss or damage at the time the goods are handed to you or your agent.
  • Notwithstanding clauses 9, 10 and 11 we will not be liable for any loss of or damage to the goods unless a claim is notified to us, or to our agent or the company carrying out the collection or delivery of the goods on our behalf, in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within seven (7) days of delivery of the goods by us.
  • The time limit for notifying us of your claim may be extended upon receipt of your written request provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.

 

  1. DELAYS IN TRANSIT
  • Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit.
  • If through no fault of ours we are unable to deliver your goods, we will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense

 

  1.  DISPUTES/COMPLAINTS

 

  • We adhere to the Which? Trusted Traders Code of Conduct.  You can ask us for a copy of this or access it at the Which? Trusted Traders website – www.trustedtraders.which.co.uk.

 

  • In the unlikely event of a dispute arising we will endeavour to resolve this with you as soon as possible.
  • If there is a dispute arising from this agreement which cannot be resolved, subject to the agreement of both parties, either you or we may refer the dispute to Ombudsman Services via Which? Trusted Traders or an arbitrator appointed by the Chartered Institute of Arbitrators.  The cost of any such arbitration will be at the discretion of the arbitrator. This does not prejudice your right or our right to commence any other proceedings, such as Court proceedings.

Disputes/complaints can be reported to: Claire Beddow, Business Manager of Back2Market;

 

  1. OUR RIGHT TO SUB-CONTRACT THE WORK
  • We reserve the right to sub-contract some or all of the work.
  • If we sub-contract, these conditions will still apply.

 

  1. ROUTE AND METHOD
  • We have the right to choose the method and route by which we carry out the work.
  • Unless it has been specifically agreed otherwise in our Quotation, other space/volume/capacity on our vehicles and/or the storage used may be utilized for consignments/services provided to other customers, where appropriate and relevant.

 

  1. APPLICABLE LAW

This contract is subject to the law of the country in which the office of the company issuing this contract is situated.

 

  1. YOUR FORWARDING ADDRESS (STORAGE SERVICES ONLY)
  • If we are storing goods/items for you, you must provide full contact details (address, all available telephone numbers and email address) and notify us of any changes.  All correspondence and notices will be considered to have been received by you seven days after sending it to your last address recorded by us.
  • If you do not provide such an address or respond to our correspondence or notices, we may publish such notices in a public newspaper in the area to or from which the goods were removed and/or on social media sites such as our Facebook page.  Such notice will be considered to have been received by you seven days after the publication date of the newspaper or social media post/article.
  • We will charge you any costs incurred in establishing your whereabouts.

 

  1.  REVISION OF STORAGE CHARGES

We review our storage charges periodically.  You will be given three months’ notice in writing of any increases.

 

  1. OUR RIGHT TO HOLD, SELL OR DISPOSE OF THE GOODS
  • Goods/items cleared by us (purchased, free clearance or paid for clearances) become the property of Back2Market as per the earlier clause and are for Back2Market to sell or dispose of as determined and when determined by Back2Market.
  • We hold an Environment Agency Upper Tier Waste Carriers Licence.
  • Any items disposed of us are done so responsibly and in accordance with our Waste Carriers Licence.
  • We shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other Agreement. These include any charges that we have paid out on your behalf. While we hold the goods you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply
  • Items stored by us: if payment of our charges relating to your goods is in arrears, and on giving you one month’s notice, we are entitled to require you to remove your goods from our custody and pay all money due to us.  If you fail to pay all outstanding amounts due to us, we may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest.  If the full amount due is not received we may seek to recover the balance from you.

 

  1.  TERMINATION OF STORAGE CONTRACTS
  • If payments are up to date, we will not end this contract except by giving you one month’s notice in writing.
  • If you wish to terminate your storage contract you must give us at least 10 working days’ notice (excludes weekends and bank holidays).
  • If we can release the goods earlier, we will do so, provided that your account is paid up to date.
  • Charges for storage are ordinarily per month or part thereof, unless otherwise agreed by us.

 

 

 

GDPR DATA PRIVACY NOTICE FOR WEBSITES

This is privacy notice of Back2Market.

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.

What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you complete a ‘Contact’ Form.

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data controller(s)

Back2Market is the controller and responsible for your personal data (collectively referred to as Back2Market, "we", "us" or "our" in this privacy notice). Our contact details are; 60 Rosebery Avenue, Yeovil, BA21 5LQ, Phone: 01935 509057.  Email: back2market@hotmail.co.uk. For all data matters contact Claire Beddow, our DATA PROTECTION OFFICER at back2market@hotmail.co.uk

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

  1. THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows;

  • Contact Data includes Name, Billing Address/Service Address, Email Address, Telephone Number(s)

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

 

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

  1. HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you including through:

  • Directly. You may give us your identity and contact data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you;
    • Enquire about, apply for our products or services or purchase our products or services.
  1. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances;

  • Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

 

  • Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by emailing back2market@hotmail.co.uk

 

  • Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

GENERALLY WE DO NOT RELY ON CONSENT AS A LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA OTHER THAN IN RELATION TO SENDING THIRD PARTY DIRECT MARKETING COMMUNICATIONS TO YOU VIA EMAIL OR TEXT MESSAGE. YOU HAVE THE RIGHT TO WITHDRAW CONSENT TO MARKETING AT ANY TIME BY CONTACTING US AT BACK2MARKET@HOTMAIL.CO.UK

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at back2market@hotmail.co.uk  if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To provide a product or service to you as a Customer (a) Identity

(b) Contact

Performance of a contract with you

 

Cookies

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Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please email back2market@hotmail.co.uk

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

  1. WHO WE SHARE YOUR PERSONAL DATA WITH

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • Internal Third Parties: Back2Market Staff.
  • External Third Parties Service
    • Providers based in the UK who provide Courier Services.
    • Contractors/Subcontractors with whom Back2Market may choose to contract completion of services.
    • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom, who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

  1. INTERNATIONAL TRANSFERS

WE DO NOT TRANSFER YOUR PERSONAL DATA OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA).

  1. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

DETAILS OF RETENTION PERIODS FOR DIFFERENT ASPECTS OF YOUR PERSONAL DATA ARE AVAILABLE IN OUR RETENTION POLICY WHICH YOU CAN REQUEST FROM US BY EMAILING BACK2MARKET@HOTMAIL.CO.UK

By law we have to keep basic information about our customers including contact, identity, financial and transactional data for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

  1. YOUR LEGAL RIGHTS

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please Claire Beddow, Data Protection Officer.

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  1. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

THIS VERSION WAS LAST UPDATED ON 25 SEPTEMBER 2018.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

  1. QUERIES, REQUESTS OR CONCERNS

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our Data Protection Officer by email at back2market@hotmail.co.uk

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

 

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0800 242 5012 or 07853 275 379 to find out more about our 
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Contact the Back2Market team today for a hassle free quote on your removals, clearance or cleaning service.

 

Call us today on:

0800 2425012 / 07853 275379

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Contact Details:

Tel: 0800 2425012
Mobile: 07853 275379
Email: back2market@hotmail.co.uk

Our Business Hours:

Monday – Sunday 8am - 8pm

Company Address:

Mr P. Beddow t/a
Back2Market
60 Rosebery Avenue
Yeovil
BA21 5LQ

 Back 2 Market (2018) | Terms & Conditions

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